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AceService module automates, enhances, optimizes and manages Product Service in Web environment. Ace Service R11 Module provides comprehensive Service requirements of various Projects. Ace Service R11 offers you ease and speed of processing the critical Service information.
- Ace Service serves you with :-
- Automation and streamlining of service management
- Online call-back support centre
- Automates the process of service contracts and customer management
- Supports service billing and payment management
- Automates the invoice and credit note generation based on service contract amount, terms and conditions
- Automatic Price adjustment quotation based on labour and material indices
- Workflow based call status tracking and authorization
- Increased visibility to Service and performance statistics
- Supports service warehouse and inventory management
- Supports auto-call routing
- BI Reports
- Equipment/ Building
- Maintains building info and equipment history
- Maintains building location by latitude and longitude
- Audit Module
- Configurable questionnaires
- Warranty management
- Equipment rating & recommendations
- Contract Management
- Payment schedule
- Testing plan
- Billing
- Prior notification for expiring contracts
- Repair Jobs
- Parts replacement support
- Warranty management
- Generate labour and material billing
- AceMobile
- Call registration to call closing process
- Flexible and hierarchical assignment of technicians for peak and slack hours
- Auto-routing for ticket assignment
- SMS notifications for ticket assignment and reminders to technicians
- Real time call process updates
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