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Maintenance / Enhancements / Support

Maintenance / Enhancements / Support
Service excellence is XECOM’s key objective. XECOM supports applications developed & deployed by XECOM as well as third party. We have time-tested process to support this activity complimented by our own tool for incident reporting and tracking. Our web based tool helps customers to measure our performance and service level on-line. We publish key performance indicators related to our service level agreed with customer.
XECOM offers very good service level for legacy applications.

Analyzing root cause and fixing

Analyzing root cause and fixing

Enhancing applications be it Market or Business Driven

Configurable systems and Workflows to reduce maintenance

Effective Change Management

Platform Migration

UI / UX improvement to increase the usability

For maintaining existing applications once we do the development environment setup and source code management with latest code, we can start supporting and we can enable edesk (eticketing system) to track the requests. Setup of staging environment for Client review and then process to release to live can be followed for bug fixes and enhancements.

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